Question-answer
Is this Ukrainian production?
Yes. Although we very often hear from our customers that the products of our brands are similar in quality and packaging to Italian or French products. However, this is really our Ukrainian production. We are located in the city of Vyshhorod, Kyiv region.
Is it possible to buy products at offline points?
Yes. There is a beauty corner in the Retroville Shopping Center (Kyiv, Pravdy Avenue, 47, Entrance 4). Working hours: from 10:00 a.m. to 10:00 p.m. without days off.
Our products are also available in the stores of our partners, such as the Epicenter network.
How can you be sure of the quality of products?
Our production meets international standards and we have the ISO 22716 international certificate as proof of this. You can make sure of this by looking at the "Certificates" section on our website.
On October 18, 2023, Nutritive Cosmetics won the "Capital Quality Standard" contest.
Are your products tested on animals?
No, we do not test our products on animals.
On January 20, 2021, the Cabinet of Ministers of Ukraine approved Resolution No. 65, which also contains theses regarding the prohibition of testing cosmetic and other products on animals. (On the approval of the Technical Regulation on cosmetic products - https://zakon.rada.gov.ua/laws/show/65-2021-%D0%BF#Text). According to the document, instead of testing cosmetics on animals, foreign and national companies should implement and use the latest technological developments - alternative methods of testing cosmetic products. In particular, in vitro testing, computer modeling or cellular testing. Although the entry into force of the regulation was postponed to 2024, our company agrees that testing cosmetics on animals is not humane. Our cosmetics are tested using modern methods in our own laboratory. In addition, we regularly conduct test groups of ready-made products on volunteers.
Are all your cosmetics natural, vegan, organic?
No. We produce four brands. And they are different in their composition and purpose.
Lapush is a natural face, body and hair care cosmetics . But it does not belong to vegan brands, as some products contain products of animal origin.
Manelle is a vegan brand that offers salon care for different hair types. But the composition does not contain natural components.
BIONO is another vegan brand that offers professional products for solving various skin problems . But the products contain modern effective components that cannot be classified as natural.
None of our brands are eco- or organic products.
Why are your products so affordable? Could there be something effective in the composition in such a case?
We are often asked why our products cost less than similar products from other manufacturers? Equal access to quality is one of the pillars of Nutritive Cosmetics philosophy. This is what we created the company for in 2016. To prove: quality Ukrainian cosmetics can be available to everyone.
In our own laboratory, we create formulas for our four brands - Manelle, Rebellion, Lapush and Biono. And each of them in its niche offers the effectiveness of luxury counterparts, but at a reasonable price. Your numerous reviews of our products are a confirmation of this.
Large volumes of production, modern technologies and smart management allow us to produce budget products. For example, we use ingredients and containers of domestic origin to manufacture our products. In addition, we have a full production cycle - from the development of formulas in our own laboratory to the manufacture of packaging. Therefore, the cost of creating cosmetics for us is much lower than that of brands that manufacture products at the facilities of other manufacturers.
Why does the promo code not work?
The promo code may not work for several reasons:
- there is some very cool promotion on the site, so other discounts and bonuses may not be valid for this period. In this case, if the conditions of using the promotional code allow, then you should wait and use your discount after the end of the promotion;
- the promo code has already expired. In this case, unfortunately, it will not be possible to use it;
- website crash. If everything is fine with the terms of the promotional code and we do not offer other discounts or gifts, then perhaps some bug on the site has worked. Then you should contact our managers in any convenient way for you: messenger of social networks, online chat on the website, Telegram chat.
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
I can't find the necessary branch of the New Post Office or the post office. What to do?
If suddenly it is not possible to find the required address in the basket in the "Department" field, then you should choose any branch from the proposed ones, but in the "Add a comment to the order" field, indicate the necessary Novo Poshta branch or post office.
I can't place an order on the website. How can I buy a product online?
If your payment system suddenly does not work, or other technical difficulties arise, you can contact our consultants using the direct link of one of the social networks, online chat on the website or Telegram chat.
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
I did not receive information about the shipment.
We send all orders only through the postal operator "Nova Poshta".
Orders placed before 3:00 p.m. are sent the same day;
Orders placed after 3:00 p.m. are shipped the next day.
Orders placed on Saturday and Sunday will be delivered to Nova Poshta on Monday.
After we deliver your package to Nova Poshta, the carrier will inform you of the exact dates and time of arrival of the goods at the destination. You can find the schedule of the Nova Poshta company on the company's official website. You can also track the parcel yourself using Nova Poshta services.
If suddenly such a situation occurred that you did not receive a timely notification about the shipment from us or the Nova Poshta operator, you should urgently contact our managers in any way convenient for you:
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
When will I receive my order?
You can pick up an order prepared for self-delivery at the pick-up points on the day of purchase. The order is stored at the pick-up point for 2 working days, the order is canceled on the 3rd day!
We send all orders only through the postal operator "Nova Poshta".
Orders placed before 3:00 p.m. on working days are delivered to Nova Poshta on the same day.
Orders placed after 3:00 p.m. on working days will be delivered to Nova Poshta the next day.
Orders placed on Saturday and Sunday will be delivered to Nova Poshta on Monday.
Pay attention! Due to force majeure circumstances (shelling, power outages, communication, etc.) delays of up to 3-4 working days are possible. It is also possible to change the working schedule during public holidays.
After we deliver your package to Nova Poshta, the carrier will inform you of the exact dates and time of arrival of the goods at the destination.
You can find the schedule of the Nova Poshta company on the company's official website. You can also track the parcel yourself using Nova Poshta services.
Pay attention! When delivered to the warehouse of the transport company, the order is stored at the delivery point for a little more than 4 working days, after which it is automatically returned. In the case of payment by card on the website specified in the order, the recipient will have to show a document certifying the identity or the recipient's barcode in the "New Post" application (for orders up to UAH 5,000).
What if I haven't received my order?
If you did not receive your order on time, you should first check the status of the parcel using the TTN through the relevant services of the Nova Poshta company.
If it is not possible to track the package, or you did not receive a message about the shipment, you may have entered the data incorrectly (phone number or delivery address). In this case, it is better to immediately contact our managers in any convenient way for you:
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
How to return or exchange a product?
According to Cabinet of Ministers Resolution No. 172 (dated March 19, 1994), perfumery and cosmetic products are not subject to return, but we consider each situation individually!
Please check the parcel when you receive it at the "Novaya Poshta" branch. In the event that you notice damage to the parcel or the lack of any items, you can refuse the parcel by drawing up an appropriate document with a representative of the "Nova Poshta" company. Please keep one copy, the other will be taken by a representative of Nova Poshta.
If you receive a missing item or discover other issues within 14 days of purchase, you can return the item to us or exchange it for another one.
You need to call the site at this number: 0800338415 and we will process the exchange or return of the product over the phone.
Shipping is paid by the buyer in the case of a return or exchange due to the buyer's personal considerations. Refunds are made within 1-3 working days after we receive the goods returned from you to the Nova Poshta warehouse.
Return/Exchange Terms:
- lack of signs of product use;
- presence of shortcuts;
- the product must have a commercial appearance.
If signs of product use are detected, we reserve the right to refuse a refund.
If a defect is discovered, the product is missing from the package, or an error is made during the execution of the order due to the fault of our employees, we will pay for the delivery.
What should I do if I received a defective product?
Please check the parcel when you receive it at the "Novaya Poshta" branch. In the event that you notice damage to the parcel or the lack of any items, you can refuse the parcel by drawing up an appropriate document with a representative of the "Nova Poshta" company. Please keep one copy, the other will be taken by a representative of Nova Poshta.
If you receive a missing item or discover other issues within 14 days of purchase, you can return the item to us or exchange it for another one.
You need to contact our managers in a way convenient for you:
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
Refunds are made within 1-3 working days after we receive the goods returned from you to the Nova Poshta warehouse. If a defect is discovered, the product is missing from the package, or an error is made during the execution of the order due to the fault of our employees, we will pay for the delivery.
Return/Exchange Terms:
- lack of signs of product use;
- presence of shortcuts;
- the product must have a commercial appearance.
If signs of product use are detected, we reserve the right to refuse a refund.
How do I change an order I made?
According to Cabinet of Ministers Resolution No. 172 (dated March 19, 1994), perfumery and cosmetic products are not subject to return, but we consider each situation individually!
Sometimes there are situations when the customer, within a few hours after placing the order, decides to add, replace or remove something from the order, or specify other data for shipment. In this case, you can contact our managers in any convenient way for you and they will help to resolve the situation.
Phone number: 0 800 338 415
Telegram online chat
Instagram direct
But after the parcel is handed over to the Nova Poshta company, it will no longer be possible to change the content, only the recipient's data.