Delivery and payment
Delivery and Payment Options
PAYMENT
When ordering products on the Nutritive Cosmetics website, several payment options are available.
You can pay for your purchase immediately on the website using LiqPay and Monobank with VISA/Mastercard.
If the order amount is 200 UAH or more, cash on delivery is available at the "Nova Poshta" office. In this case, we pay the commission for the money transfer.
If your order amount is up to 1199 UAH or you are ordering delivery outside of Ukraine, the delivery cost is calculated according to the postal operator's tariffs and starts from 60 UAH.
For orders from 1200 UAH, delivery within Ukraine is free only to a post office or parcel locker. Address delivery is paid separately according to the carrier's tariffs.
Attention! The "cash on delivery" service is paid additionally and does not depend on the order amount, according to the carrier's tariffs: 2% of the order amount + 20 UAH.
Additionally, you can pick up your order at one of our pick-up points. In this case, you can pay immediately on the website when ordering, or pay in cash or by card on-site when receiving the goods.
Delivery to pick-up points is free.
If you have any questions regarding payment, please contact our managers, and we will be happy to help you. You can write to direct messages on one of the social networks or in the support chat, or call 0 800 338 415.
DELIVERY
Self-pickup
Orders placed for self-pickup can be picked up at Kurguzova 14. Call the phone number from which you received the SMS notification about your order's readiness, and we will bring it out to you.
Address: production, showroom (Kyiv region, Vyshhorod, Kurguzova str., 14)
Schedule: Mon-Fri 10:00-17:00
Phone: 0 800 338 415
Orders are stored at the self-pickup point for two business days; on the third day, the order is canceled!
"Nova Poshta"
We send all orders only through the postal operator "Nova Poshta." You can choose the desired office or parcel locker when placing your purchase in the corresponding field.
If you cannot find the required address, you can choose another office, but specify the correct office or parcel locker in the "Add a comment to the order" field.
Orders placed before 15:00 on business days are handed over to "Nova Poshta" for delivery on the same day.
Orders placed after 15:00 on business days are handed over to "Nova Poshta" the next day.
Orders placed on Saturday and Sunday will be handed over to "Nova Poshta" on Monday.
Please note! Due to force majeure circumstances (shelling, power outages, communication interruptions, etc.), delays of up to 3-4 business days are possible. Also, the working schedule may be changed during public holidays.
After we hand over your parcel to "Nova Poshta," the carrier will inform you of the exact terms and time of the goods' arrival at the destination.
Orders with delivery via "Nova Poshta" are accepted according to the carrier's working schedule. You can find the working schedule of "Nova Poshta" on the company's official website. You can also track your parcel independently using "Nova Poshta" services.
If your plans change, we can arrange for the redirection of a parcel from one "Nova Poshta" office to another within the city or to an office in another city; the "Nova Poshta" service is paid additionally by the client.
Please note! When delivered to the transport company's warehouse, the order is stored at the pick-up point for no more than 4 business days, after which it is automatically returned. In case of online card payment, the recipient specified in the order must show an identity document or the recipient's barcode in the "Nova Poshta" application (for orders up to 5,000 UAH).
Please check your shipment upon receipt at the "Nova Poshta" office. If you notice damage to the parcel or a shortage of any items, you can refuse the parcel by drawing up a corresponding act with a "Nova Poshta" representative. Please keep one copy for yourself, and the "Nova Poshta" representative will take the second.
RETURNS
According to Cabinet of Ministers Resolution No. 172 (dated March 19, 1994), perfumery and cosmetic products are not subject to return, but we consider each situation individually!
Upon receiving the goods at the post office, you have the right, before paying for the order, to examine and assess whether the quality of the ordered products satisfies you and meets your expectations.
If you received a defective product or discovered other problems within 14 days of purchase, you can return the item to us or exchange it for another one.
You need to call the website at this number: 0 800 338 415, and we will arrange an exchange or return of the product by phone.
Delivery is paid by the buyer in case of return or exchange due to the buyer's personal considerations. Refunds are processed within 1-3 business days after we receive the returned goods from you at the "Nova Poshta" warehouse.
Conditions for return/exchange:
- absence of signs of product use;
- presence of labels;
- the product must be in saleable condition.
If signs of product use are found, we reserve the right to refuse a refund.
In case of a defect, missing items in the parcel, or an error during order fulfillment due to our employees' fault, we pay for the delivery.
If you have any questions, please check the FAQ section or write to us: info@nutritive.com.ua
